Frequently Asked Questions
If you have a question about shipping, return/exchange policies, order info or your account please check out some of the frequently asked questions below. If you don’t see your question, or even if the provided answer isn’t quite enough to help you, feel free to contact our customer service team at 1.866.707.1231 or email us at: firstname.lastname@example.org
Please click on the "forgot password" link, and a new password will be emailed to you.
You should create an account so that you can track your orders, see order history, and so that we can provide quick and efficient service.
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Pricing & Billing
Only if you live in North Carolina. Our warehouse is located in that state, so we have to collect sales tax from North Carolina residents.
During checkout, there's a box that says, "Coupon code? Enter it here." Just type in the code on your coupon or gift certificate and you're all set. Your order total will be adjusted accordingly.
No problem. Reach out to customer service.
Please login to see your order history and to print an invoice or receipt.
Within 14 to 20 days after we receive your returned item.
Sometime in the 24 hours before your order ships from our warehouse.
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Shipping & Returns
During checkout, there's a drop-down list of all the countries to which we currently ship. If your country isn't in that list, then no, we don't currently ship there. Sorry for the inconvenience. Please get in touch and tell us you'd like to see shipping offered to your country.
We know how bad you want your new product, so we rush around like a pack of Jack Russell’s juiced up on Starbucks to get your order placed quickly and efficiently. We use the good folks at UPS Ground to assist us in shipping your order. Please allow up to two weeks to receive your package." to "We are just as excited as you are to get your new product, maybe even more. We use the good folks at UPS Ground to assist us in shipping your order. Please allow up to two weeks to receive your package.
Shipping Rates within the United State of America
If your order total (excluding dog tags) is...
- Our shipping rate is dependent on the city and states
- Shipping of dog tags within the USA - Free
International Shipping Rates
Please note, we have no control over and are not responsible for duties/taxes/customs charges on the receiving end of your package.
- $0.00 – $15.00 - $10.00
- $15.01 -$40.00 - $15.00
- $40.01 - $70.00 - $23.00
- $70.01 - $100.00 - $28.00
- $100.01 - $150.00 - $43.00
- $150.01 and over - $55.00 and up depending on weight
- For international shipping of dog tags - $5.00+
Dublin Dog will gladly accept a return or exchange if it is made within 60 days from date of purchase and is in new and unused condition.
For the fastest, most responsive handling of your return please call us 866-707-1231 or email us at: email@example.com
You can also initiate a return by mailing the product back to us at the address below. Please include a copy of the invoice, a return reason and whether a refund or exchange is desired. Return shipping costs are the responsibility of the customer and are non-refundable. Exchanged products will be sent to you free of charge. Please note, it is unlikely, but returns and refunds can take up to 30 days to process.
In the rare chance that your product is defective, please call us for free return shipping and exchange. If you have any questions or concerns simply give us a shout at 866-707-1231 or email us at: firstname.lastname@example.org
Please send returns and exchanges to our warehouse:
Dublin Dog Co.
13321 Carowinds Blvd.
Charlotte, NC 28273
Collars, leashes and tags come with a lifetime guarantee against manufacturing defects with proof of purchase from Dublin Dog or an authorized retailer. Chewing, normal wear n' tear and lost tags are excluded. We recommend regular inspections and replacement every 2 year to curb natural wear and to ensure you have the most current and up-to-date features offered by Dublin Dog.
Under no circumstances do we recommend the use of a tie-out with our collars or leashes. Damages resulting from the use of a tie-out will not be honored by the lifetime guarantee.
Satisfaction guaranteed on all Dublin Dog toys. We will provide a one-time replacement if you're not satisfied with its performance. Proof of purchase is required along with the returned product for inspection.
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Please contact customer service right away and we will happily get this taken care of.
We'll send you an email when your order ships. If you haven't received that email yet, then no, your order is still pending.
You may change or cancel your order before it ships. To do this you MUST have registered an account with us before you placed the order. Orders placed anonymously (without creating an account) cannot be changed once placed. To change your order, simply login to your account, click "my orders" and use the on-screen options to modify or cancel a particular order.
A tracking number is included in your email receipt. Visit UPS.com and enter that tracking number to see the location of your shipment.
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